Privacy Policy

Fine Line Wardrobes Effective date: May 2026 Last updated: May 2026

Our Commitment to Your Privacy

Fine Line Wardrobes is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding that information.

We operate in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). Even as a small business, we voluntarily commit to these standards because we believe your privacy matters.

1. Who We Are

Fine Line Wardrobes is a Sydney-based custom wardrobe design and installation business. We provide in-home consultation, design, and installation services for residential clients across Sydney, NSW.

Contact details: Phone: 0404 416 645 | 0433 956 645 Email: info@finelinewardrobes.com.au Website: www.finelinewardrobes.com.au

2. What Personal Information We Collect

When you contact us, book a consultation, or submit an enquiry through our website, we may collect:

  • Your name
  • Your home address or suburb (to arrange in-home consultations)
  • Your phone number
  • Your email address
  • Details about your wardrobe project (room type, budget, style preferences)
  • Any other information you choose to provide in a message or enquiry form
  • We do not collect sensitive information such as financial account details, government identifiers, or health information.

3. How We Collect Your Information

We collect personal information in the following ways:

  • When you submit an enquiry or contact form on our website
  • When you call or email us directly
  • When you book a consultation by phone or online
  • During an in-home consultation, when you share details about your space and requirements
  • We only collect information that is necessary to provide our services to you. We do not collect your information without your knowledge.

4. Why We Collect Your Information (Purpose of Collection)

We collect your personal information to:

  • Respond to your enquiry or quote request
  • Schedule and conduct in-home consultations
  • Prepare custom wardrobe designs tailored to your space
  • Provide installation services and follow-up support
  • Send you your quote or project details
  • Communicate with you about your project from consultation through to installation

We do not use your information for any purpose unrelated to providing you with our wardrobe services.

5. Marketing Communications

We may occasionally send you information about our services, promotions, or wardrobe tips if you have given us permission to do so or if you are an existing client.

You can opt out of marketing communications at any time by:

We will action your opt-out request promptly and at no cost to you.

6. Who We Share Your Information With

We do not sell, rent, or trade your personal information to any third party.

We may share your information with trusted third parties who assist us in delivering our services, including:

  • Scheduling and booking tools (such as online appointment platforms) used to manage consultations
  • Email service providers used to send quotes and project correspondence
  • Website platform providers (Duda) that host our website and contact forms

These third parties are only provided with the information necessary to perform their specific function, and they are required to handle your data securely and in accordance with Australian privacy law.

We may also disclose your information if required to do so by law or in response to a valid legal request.

7. Storage and Security of Your Information

Your personal information is stored securely. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

  • Storing digital records in password-protected systems
  • Limiting access to your information to staff who need it to provide our services
  • Deleting or de-identifying your information when it is no longer required

We retain your information for as long as necessary to provide our services to you and to meet any legal obligations. Project records are typically retained for up to 7 years for warranty and legal purposes.

8. Notifiable Data Breaches

Under the Notifiable Data Breaches (NDB) scheme (Part IIIC of the Privacy Act 1988), if a data breach occurs that is likely to result in serious harm to you, we will:

  • Notify the Office of the Australian Information Commissioner (OAIC) as soon as practicable
  • Notify you directly with information about the breach and the steps we have taken


9. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

Access your information — You can request a copy of the personal information we hold about you at any time.

Correct your information — If you believe any information we hold about you is inaccurate, incomplete, or out of date, you can ask us to correct it.

Complain about a privacy breach — If you believe we have handled your personal information in a way that does not comply with Australian privacy law, you can make a complaint.

Opt out of direct marketing — You can ask us to stop sending you marketing communications at any time (see Section 5).

To exercise any of these rights, please contact us: Email: info@finelinewardrobes.com.au Phone: 0404 416 645

We will respond to your request within a reasonable time, and no later than 30 days.

10. Our Website and Cookies

Our website (finelinewardrobes.com.au) is hosted on the Duda platform. When you visit our website, certain technical information may be collected automatically, including:

  • Your IP address
  • Browser type and version
  • Pages visited and time spent on the site
  • Referring website

This information is collected for website analytics and security purposes. It does not personally identify you unless combined with other information you provide.

Our website may use cookies — small files stored on your device — to improve your browsing experience. You can disable cookies through your browser settings, though this may affect some website functionality.

11. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any website you visit.

12. Children's Privacy

Our services are intended for adults making decisions about their homes. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or changes to Australian privacy law. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

14. How to Contact Us or Make a Complaint

If you have a question about this Privacy Policy, wish to access or correct your information, or want to make a privacy complaint, please contact us:

Fine Line Wardrobes Email: info@finelinewardrobes.com.au Phone: 0404 416 645 | 0433 956 645

We will acknowledge your complaint within 5 business days and endeavour to resolve it within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC): Website: www.oaic.gov.au Phone: 1300 363 992 Post: GPO Box 5218, Sydney NSW 2001

This Privacy Policy applies to Fine Line Wardrobes (ABN 57 162 245 900). It was prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Note: This policy is provided for general informational purposes. Fine Line Wardrobes recommends seeking independent legal advice if you have specific legal questions about your privacy obligations.